An unexpected call of Costa Crociere’s Costa Magica in IJmuiden on August 3rd. Expecting bad weather Costa Magica’s captain preferred to divert from Amsterdam’s Passenger Terminal to IJmuiden’s Felison Cruise Terminal, thus avoiding a passage through the IJmuiden locks.
Both terminals joined forces and together with excellent support of the involved service companies like DMC Kuoni, Stevedores VCK and Ship Agents DS Shipping, accommodated a smooth turn around for the ship’s 3000 passengers.
Felison Cruise Terminal’s General Manager Ron Maes commented:
“last minute calls like the visit of the Costa Magica are, by their nature, planned with short notice, requiring good coordination and communication between all involved. In itself the facilitation of a turnaround call is already a labour intensive operation.
Next to the passengers and their baggage, the ship requires other services like waste disposal and the replenishment of bunkers and stores. Changing the berth at the last minute can have an huge impact on the operational efficiency and can be extremely time consuming.
So I am proud to say that our excellent cooperation made it possible to turnaround Costa Magica without any delays.
It is surely a superb example of the high service standard that is offered by the entire Greater Amsterdam Cruise Community, which makes us such an attractive partner to the cruise lines”.